Agency Operations Manager

About the Role

We are seeking a commercially driven Operations Manager to lead a growing digital agency, oversee daily operations, drive profitable growth, and build a high-performing team. The role requires a balance of strategic leadership, financial accountability, client management, and operational execution.

Key Responsibilities

•⁠ ⁠Own business performance, revenue growth, profitability, budgets, and forecasting.

•⁠ ⁠Lead daily operations across performance marketing, SEO, creative, content, and web development.

•⁠ ⁠Manage key client relationships, retention, satisfaction, and account growth.

•⁠ ⁠Drive business development, new client acquisition, proposals, and strategic partnerships.

•⁠ ⁠Lead department heads, improve team performance, and establish clear KPIs and accountability.

•⁠ ⁠Optimize workflows, resource allocation, project delivery, and operational efficiency.

•⁠ ⁠Report business performance and growth opportunities to the CEO.

Requirements

•⁠ ⁠8+ years of experience in digital marketing, agency management, or a related business.

•⁠ ⁠3+ years in a senior management or leadership role.

•⁠ ⁠Proven experience managing budgets, profitability, teams, and client portfolios.

•⁠ ⁠Strong understanding of digital marketing services and agency operations.

•⁠ ⁠Experience in business development, commercial negotiations, and client retention.

•⁠ ⁠Excellent leadership, analytical, communication, and problem-solving skills.

•⁠ ⁠Fluent in English; Arabic is an advantage.

Success Metrics

Revenue growth, profitability, client retention, new business acquisition, delivery quality, team productivity, and operational efficiency