Business Automation Specialist

Key Responsibilities

• Conduct process discovery sessions and workshops to identify inefficiencies and manual pain points across departments.

• Document current (“as-is”) and future (“to-be”) processes and prioritize high-impact automation opportunities.

• Design, build, test, and deploy automated workflows using Microsoft Power Automate or other tools, including cloud flows, desktop flows, and integrations with Microsoft 365 tools (SharePoint, Teams, Outlook, Excel, etc.).

• Translate employee feedback and business requirements into practical, maintainable automation solutions.

• Support change management and user adoption by training teams and addressing concerns related to new automated processes.

• Monitor, optimize, and maintain existing automations to ensure reliability and continuous improvement.

• Collaborate effectively with stakeholders across different functions and levels of seniority.

Requirements

• 4–8 years of experience in Business Operations, Process Improvement, Business Analysis, or Shared Services.

• Hands-on experience building and managing workflows with Microsoft Power Automate, n8n, or similar tools (strong practical knowledge is essential).

• Excellent ability to facilitate discussions, gather requirements from non-technical users, and convert operational pain points into automated solutions.

• Strong communication and interpersonal skills with the ability to engage effectively with diverse teams.

• Solid understanding of business processes in complex organizational environments.

• Familiarity with the Microsoft 365 ecosystem (SharePoint, Teams, Power Apps, or Power BI) is a significant advantage.

• Up to date on the latest AI Tools and LLMs is required.

• Bachelor’s degree in Business, Operations, Management, or a related field is preferred.