Shopify Store Specialist
Key Responsibilities
Oversee all daily Shopify admin tasks: product uploads/updates (titles, descriptions, images, variants, pricing, collections), inventory synchronization, and order processing/fulfillment coordination
Monitor stock levels, prevent stockouts/overstock, and liaise with suppliers or 3PL/warehouses for accurate inventory flow
Deliver exceptional customer support: respond to inquiries via Shopify Inbox, email, and live chat; resolve issues promptly to achieve high CSAT (target ≥ 95%)
Track and analyze key performance metrics using Shopify Analytics, Google Analytics 4, and other tools — focus on conversion rate, average order value (AOV), cart abandonment, traffic sources, and recommend data-driven improvements
Execute promotions, discounts, flash sales, seasonal campaigns, and upsell/cross-sell features within Shopify
Maintain and enhance store aesthetics: update theme elements, homepage banners, core pages (About, FAQ, Policies), and ensure full mobile optimization
Manage and troubleshoot Shopify apps (e.g., reviews, email marketing like Klaviyo, SEO tools, subscription apps) to boost functionality and sales
Collaborate closely with the client’s marketing and paid ads teams to launch new products, landing pages, and campaigns
Required Skills & Experience
2+ years of direct, hands-on Shopify store management experience (essential)
Deep familiarity with Shopify admin panel, including products, orders, discounts, settings, and analytics
Proven track record in e-commerce operations, inventory management, and customer service
Strong understanding of core e-commerce KPIs and how to influence them operationally
Excellent written English communication and problem-solving skills
Highly organized, detail-oriented, and able to work independently in a remote environment
Bonus: Experience with popular Shopify apps (Klaviyo, Judge.me, ReCharge, Loox, etc.), basic Liquid/HTML/CSS, SEO fundamentals, Google Tag Manager, or Meta Pixel setup